Shipping policy

Shipping and Payment

Delivery area
We deliver within Germany and to the countries and zones listed below. Customers from Switzerland and Italy can order here or use our country shops: www.niqua-switzerland.shop (prices in CHF, delivery within Switzerland) and www.niqua-italy.shop (delivery within Italy, collection in Valenza possible).

Shipping costs (incl. VAT, parcels up to 20 kg)
– Germany: DPD Standard €6.50–12.00, DHL €9.00–15.00 · transit time approx. 1–2 working days
– EU Zone 1 A–C: DPD Standard €21.00–25.00 · approx. 1–3 working days
– Europe Zone 1 D–E: DPD Standard €28.00–35.00 · approx. 3–5 working days
– Europe Zone 1 F: DPD Standard €33.00–45.00 · approx. 3–5 working days
– Europe Zone 1 G: DPD Standard €50.00–65.00 · approx. 3–5 working days
– Malta and Cyprus: DHL €19.00–29.00 · approx. 3–5 working days
– Switzerland: DHL CHF 49.00–65.00 · approx. 3–5 working days (plus Swiss import charges, if applicable)
– United Kingdom: DHL €33.90–45.00 · approx. 3–5 working days
– Zone 3 (outside the EU): DHL / Deutsche Post €41.00–60.00 · approx. 5–8 working days
– Zone 4 (outside the EU): DHL / Deutsche Post €63.70–100.70 · approx. 5–15 working days
The exact price depends on the destination country and weight and is shown at checkout before you complete your order.

Bulky goods and freight shipping
We ship bulky or heavy items (e.g. compressors) by freight forwarder. These items are marked as bulky goods in the product description. The shipping costs are shown at checkout or agreed with you individually before the contract is concluded.

Customs and import duties
For deliveries outside the EU, customs duties, import taxes and fees may apply. These are not included in our prices and are payable by the recipient.

Delivery times
We usually ship within 1–2 working days after the contract is concluded. The carrier's transit time stated above is added to this. Different delivery times are stated in the product description. There are no deliveries on Sundays and public holidays. If you order items with different delivery times, we ship them together unless otherwise agreed; the longest delivery time then applies.

Collection
You can collect your order free of charge by arrangement at Schulstraße 19, 56290 Beltheim, Germany. We will notify you by email as soon as your goods are ready.

Payment methods
– Credit card (e.g. Visa, Mastercard, American Express)
– PayPal
– Revolut Pay
– Shop Pay
– Klarna
– other payment methods shown at checkout, e.g. Apple Pay and Google Pay
The payment methods available for your country are shown at checkout. For card payments, your account is charged when the contract is concluded. Payment is also made online when ordering if you choose collection.

Questions
Phone: +49 (0)6762 4093-0 · Email: info@niquagroup.com