Refund policy

Right of Withdrawal

Consumers have a right of withdrawal as set out below. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order and they are delivered separately, the period starts on the day you acquire physical possession of the last good. If a good consists of multiple lots or pieces, the period starts on the day you acquire physical possession of the last lot or piece.

To exercise the right of withdrawal, you must inform us
NIQUA Vertriebs GmbH
Schulstraße 19
56290 Beltheim
Germany
Phone: +49 (0)6762 4093-0
Email: info@niquagroup.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us, to:
NIQUA Vertriebs GmbH – Returns
Schulstraße 19
56290 Beltheim
Germany
The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or early expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal expires early for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery, and for contracts for the supply of goods which, after delivery, are by their nature inseparably mixed with other items.

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
– To: NIQUA Vertriebs GmbH, Schulstraße 19, 56290 Beltheim, Germany, email: info@niquagroup.com
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
– Ordered on (*) / received on (*):
– Order number:
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is notified on paper):
– Date:
(*) Delete as appropriate.